Julian Treasure is an expert in Sound. His Ted Talk on listening is really worth a… listen.

He introduces a simple acronym to help us remember how to do active listening – it’s RASA (which is Sanskrit for juice).

Receive (hear what’s being said)
Appreciate (oh, and ah!, that’s interesting/ useful/ oh I see…)
Summarise (so what you’re say is?)
Ask (can you explain a bit more about..?)

Good huh?